Please click on the link for information about packaging compliance https://herbpax.com/pages/regulatory-and-compliance or you can contact us for samples, compliance documents requests or questions via:

Email: info@herbpax.com 

Phone: 905-819-0883 

Contact us: https://herbpax.com/pages/contact-us 

Please click on the link below to learn more about regulatory compliance in your region: 

https://herbpax.com/pages/regulatory-and-compliance

You can contact customer service team via 

Email: info@herbpax.com

Phone: 905-819-0883 

Contact us: https://herbpax.com/pages/contact-us 

You can pay through PayPal, Credit Cards, and Shopify for our products.

Of course it is! Our site uses the most secure and safest payment processing systems such as PayPal and Shopify. You can also checkout via credit terms/payment on account (if your account is approved).

Yes! we do accept returns within 30 days, which means you have 30 days to request a return of your purchase. You must have proof of your purchase and the item must be in the same condition that you received it.

Products ordered online generally ship via Purolator Canada Post, UPS, and FedEx parcel services depending on the weight, size of the shipment and shipping location. If freight services are required for larger shipments we will contact you for details.

We offer free shipping on some products. However, certain restrictions apply. You will be responsible for any custom fees (if imposed) for an international shipping. Please contact us at info@herbpax.com for details with shipping address and the items that you would like to purchase.

5-7 business days. The majority of orders ship within 1-2 business days from the time an order is placed on our Website.  

Don't worry! Order tracking information may not be available to view immediately after you receive your shipping information. If you do not see tracking information after a full business day has passed, please contact us at info@herbpax.com.